We cheerfully accepts returns a 14 days from the date you received your items. Not happy with your purchase? Hey, it happens. Just follow these easy steps for a quick & easy refund.
RETURNS THAT DON'T MEET THE FOLLOWING CRITERIA CANNOT BE PROCESSED OR REFUNDED
STEP 1: Verify Your Return
Item(s) must be in ORIGINAL, SELLABLE CONDITION and have all original tags and product packaging. (Don't worry about the shipping box or discount cards.)
Item(s) must be clean and contain NO pet hair. (None. Zip. Nada. No Pet Hair, Please!)
Item(s) returned within 14 days of purchase may be refunded via paypal or the original credit card.
Note: Costume returns are only eligible for store credit, and are not accepted after Oct 15th. We do not accept returns on food, treats, nutritional supplements or chewed toys. We cannot guarantee any toy against chewing. We cannot refund payment on international orders for which the customer has refused delivery, unless the customer pays for return shipment.
Returns that don't meet the above criteria will be returned to you, at your expense.
Submit request return at order details.
STEP 2: Send it on back
Package the items securely
Include your packing slip or order number, along with the reason for return
Obtain and record the shipment tracking number from your carrier
Ship package to the return address
Your credit card will be issued a credit after we verify the item(s) meet the above criteria. We do not refund your original shipping or return shipping charges. Please allow 7-10 business days after your return is received for your credit to appear on your account. If you used a combination of a credit card and gift certificate when you placed your order, be aware that your gift certificate will be refunded first, followed by your credit card.
Wait the return and check status at:
Due to the differences in the pricing for different sizes and to ensure items are in stock, we does not offer product exchanges. Instead, please send your items back according to the above instructions, and then place a brand new order for the product(s) you want as a replacement, or wait for your store credit before doing so. We'll get your new order out right away.
As always, our customer service support team is happy to assist you with any question or concerns you may have regarding our return policy.
Thanks for your business and for understanding our return policy as we strive to be your choice for the best stuff for your best friend.