Definitions

Seller refers to the website owner the person to whom the order for the purchase has been given.

Buyer refers to the person or organization placing the order.

Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.

Place an Order

Please note that we only deliver the Products within the United States. To be able to buy Products you have to:

Provide your name and address, phone number, email address, payment details (Payment will processing by Paypal) and other required information.

Be at least 18 years of age.Provide a delivery address in the United States (Note that Our Online Store is unable to deliver to certain addresses, including but not limited to, P.O. Box addresses and Military APO/FPO addresses).

Be the owner or authorized holder of a valid debit/credit card, Paypal account. You may place an order by clicking on the Add to cart button and proceeding to the checkout page.

When you create an account you will also create a personal user identification (your username) and password. Keep your password protected at all times and do not disclose it to anyone else as you are personally responsible for each purchase made using your user identification and password.

Payment

All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept Paypal as a form of payment. That means Visa, Mastercard, Discover, and American Express are also supported for payment through PayPal

After having received your order, we will send you an confirm email (Your Order #) with your order number and details of the items you have ordered.

Your credit card is processed in two steps. At checkout, we authorize the credit card for the full amount. We only charge your credit card when the item(s) ships.

On the payment page. Will show all the items you need to pay including:

Subtotal: The total amount of your products added to the cart.

Shipping: Shipping fee.

Tax: Tax money.

TOTAL: final total amount.

You will only have to pay the correct amount by TOTAL amount and not have to pay any other payment fees.

Orders are shipped within 3-5 business days. Some orders may be held for verification, in which case you should hear from a Customer Service Representative within 1 business day.

For backorder products, it will be shipped out in about 14 days.

Orders with products that cannot be restocked for 14 days will be automatically canceled.

Shipping Policies

Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally or on rush orders. Offer for Free Shipping in the USA does not apply to any orders shipped outside of the USA. Additional shipping will be charged for orders shipped outside of USA. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.

More detailed information on our shipping policies is available here: shipping policy.

Refund/Return Policy

Items are entitled to be refunded or returned if the buyer notifies the seller within 14 days of the date of delivered. The buyer must contact the seller by email: support@kitchenion.com or through the customer account page on the website where a return can be processed. Not all merchandise is returnable. Shipping charges incurred for returned merchandise is the responsibility of the buyer.

Please see our return policy for more detailed information: return & refund policy.

Cancellation

An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.

Complaints

Any complaints about items or the seller should be submitted to our support team. Please email: support@kitchenion.com. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Any dispute arising out of such use of the website is subject to the laws of the site owner's state.

These billing terms and conditions are subject to change.

Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.